What Are Post Employment Services?

Once you have achieved an employment outcome, additional, short term services may be provided, if deemed necessary, to assist you in maintaining your employment should problems arise that jeopardize your employment. 

You may also receive short term services if your disability interferes with opportunities to advance in your employment.  Complex, long term services are not available as post employment services.

Appeals Process

If you are not satisfied with the decision regarding furnishing or denial of services, or determined ineligible for services, you may request for a supervisory review or an impartial hearing.

Rights And Responsibilities

Pursuant to the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973 as amended through 1998, and the American with Disabilities Act (ADA) of 1990, no individuals seeking vocational rehabilitation will be subject to discrimination on the grounds of national origin, color, creed, sex, or disability.

When accepting services, you also accept responsibilities.  Your responsibilities include the following:

• To contact your Counselor if there is any change in your medical condition, address, phone number, or any other circumstance that may have affect your IPE.

• To keep all scheduled appointments and to call your Counselor if you cannot keep your appointments.

• To make reasonable efforts to maintain satisfactory progress as specified in you IPE.

• To cooperate and follow through with all medical and other professional instructions.

• To apply for and make use all comparable services and benefits available as identified in your IPE.

• To request pre-authorized approval from your Counselor for additional services or changes to your IPE.

• To notify your Counselor if you get a job.

Confidentiality And Release Of Information

Information obtained from your doctor, hospital, clinic, or evaluation centers pertaining to your impairment, eligibility or status during your rehabilitation process is kept strictly confidential.

Under Section 12(c) and 101 (a)(b) of the Rehabilitation Act of 1973 as amended through 1998, gives the Division  the authority to collect personal information for the primary purpose of determining eligibility.  While it is not mandated to provide personal information, the effects of not providing such information will affect the denial of services due to ineligibility.

Personal information obtained by the Division can be released without written consent to an organization, agency or individual engaged in audit, evaluation or research only for purposes directly connected with the administration of VR programs; if required by federal or local law; in response to investigations in connection with law enforcement, fraud, or abuse (except where expressly prohibited by federal or local laws or regulations)’ and in response to judicial order.  Information may also be released in order to protect you or others when you pose a threat or safety of yourself and the safety of others.

Upon receiving consent, the department routinely releases personal information to another agency or organization for its program purposes; released only to involved individual; released only if the other agency or organization demonstrated that the information requested is necessary for its program.

Client Assistance Program
The Client Assistance Program (CAP) office is available to assist persons with disabilities to understand the Vocational Rehabilitation Program under the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) 1990, and the Rehabilitation Act Amendments of 1998.  Also, CAP may advise individuals of available benefits during the rehabilitation process at the time of application, eligibility, IPE development, or case progress.  CAP will help pursue legal, administrative or other available remedies to insure the protection of their rights under the Rehabilitation Act.  CAP will investigate any problem areas in the delivery of services, and to improve the relationship between the Client and the Counselor.

For further information, contact or visit the CAP office located at 2238 Route 16, 1-B J. Madarang Building (beside Micronesia Mall, Dededo), Harmon, Guam 96912, or call Telephone/TDD: 637-GCAP (4227), or Fax 637-4211.