GUAM HOTEL & RESTAURANT ASSOCIATION
Ste. 101 DFS Pacifica Bldg.,
643 Chalan San Antonio Tamuning, GU 96913
P.O. Box 8565 Tamuning, Guam 96931

Telephone: 671-649-1447 • Facsimile: 671-649-8565 • Email: • Web: www.ghra.org

GHRA to conduct Seminars during PHARE 2008

The Guam Hotel & Restaurant Association (GHRA) will conduct various Seminars during the annual Pacific Hotel & Restaurant Expo (PHARE) 2008 from April 10, 11 &12, 2008 at the Hyatt Regency Guam. The PHARE 2008 Seminars include the following:

1. WOW! Factor Customer Service series part 1 and part 2 to be conducted by WATSON Training on Thursday, April 10, 2008. This seminar will be offered twice on the same day with the first session from 8:30a.m. to 12 noon and second session from 1 p.m. to 4:30p.m. at the Hyatt Regency Guam. The WOW! Factor Customer Service seminar will leave participants with the desire to deliver a level of service which consistently “wows” your customers that will differentiate you in today’s highly competitive market, which will lead to greater customer loyalty and a “fan base” of customers who will brag about how good you are to deal with. Seminar fee is $143 for GHRA members and $159 for non-members.

2. The Guam Environmental Protection Agency (Guam EPA) will offer two mini-workshops on Friday, April 11, 2008 from 9 a.m. to 12 noon at the Hyatt Regency Guam. The seminars are Pesticides Management Workshop and Spill Prevention Countermeasure & Control (SPCC). The Seminar is free.

3. Street Smart Moves to Make You More Powerful, More Effective and More Valuable to be conducted by Jerry Roberts of Guam Training.Com on Friday, April 11, 1008 from 1 p.m. to 2:30 p.m. at the Hyatt Regency Guam. The seminar is a fast-moving session jammed with fresh ideas on how to energize your job and career, and to make significant improvement in several areas over a short period of time. A set of twenty-one (21) rock solid ways to propel yourself forward. Seminar fee is $89 for GHRA members and $99 for non-members.

4. Dealing with Difficult People to be conducted by Karri Perez of Guam Training.Com on Friday, April 11, 2008 from 1 p.m. to 2:30 p.m. at the Hyatt Regency Guam. The seminar will address the situation of dealing with difficult employees at various levels in the organization (subordinates, superiors and peers). Seminar fee is $89 for GHRA members and $99 for non-members.

5. FISH! to be conducted by Jerry Roberts of Guam Training.Com on Friday, April 11, 2008 from 3 p.m. to 4:30 p.m. at the Hyatt Regency Guam. The seminar is expected to have incredible customer service and legendary teamwork wrapped up in one fun, interactive program. Over 2,000 people in Guam have used the power of this course to change themselves and their organizations. This will be the first time this seminar has been presented in a public workshop format. Seminar fee is $89 for GHRA members and $99 for non-members.

6. Making Sound Decisions in the Workplace to be conducted by Karri Perez of Guam Training.Com on Friday, April 11, 2008 from 3 p.m. to 4:30 p.m. at the Hyatt Regency Guam. This mini-seminar will address the issue of making sound decisions as a manager and leader in workplace situations. Seminar fee is $89 for GHRA members and $99 for non-members.

7. How to Expand Your Frontline Employee’s Role to Maximize Your Business to be conducted by Toshie Ito of Motiva Training & Consulting on Saturday, April 12, 2008 at the Hyatt Regency Guam. This seminar is briefly described… Your frontline employees are given the greatest advantage to have the most frequent & direct contact with your customers. Your company heavily relies on their eyes and ears to communicate any incidents and concerns to management. For your business to minimize loss of customer loyalty, you need to train your frontline employees to increase their emotional sensitivity and expand their role to catch customer turnoffs. Learn how to develop your frontline staff’s EQ and utilize their feedback to maximize your business. Seminar fee is $89 for GHRA members and $99 for non-members.

If you wish to register for any of the seminars listed, please contact the GHRA office at telephone 649-1447.

The primary purposes of GHRA are to promote the highest standards of service and quality in the hotels and restaurants on Guam, advocate just legislation and governmental regulations governing the conduct of business, improve business-community relations through positive interactions with Guam’s citizenry, and publicize the value and benefits of the island’s visitor industry to the territory’s economy. GHRA is a private, non-profit trade association, which began in 1972, with a small group of hoteliers. GHRA later revised its bylaws to include restaurants and allied members. Today the association has 285 member organizations with nearly 9,000 guest rooms and over 15,000 employees.

GHRA strives to be an active corporate citizen in the community. In this spirit GHRA gives academic scholarships in the visitor industry trade, provides training and educational opportunities, grants funds for civic projects, provides monthly statistical reports, publishes the “Hospitality Guahan” monthly newsletter and quarterly magazine and hosts the annual fireworks display, a gala dinner, the Pacific Hotel & Restaurant Exposition, and other special events.

For more information, contact GHRA at 649-1447, email at or visit us online at www.ghra.org.